6. April 2011

WFM from £9 – New Cloud Solution by InVision Premiers at Customer Contact Planning 2011

InVision Software, one of the leading international suppliers of workforce management (WFM) solutions for contact centres, is presenting its new cloud-based product offering iwfm.com to the attendees of the Professional Planning Forum at Customer Contact Planning 2011, for the first time. During the show, visitors can learn all about InVision’s innovative WFM approach.

With the new cloud offering, InVision Software enables companies the use of its multi award-winning workforce management solution from £9 per agent per month. An initial investment in software or hardware is not necessary – iwfm.com is accessible via any web-browser, moreover, without any tedious and time-consuming implementation project.

Regardless of the contact centre’s size and number of employees, iwfm.com supports the optimised fulfilment of staffing requirements by automatically generating rosters. That goes along with the whole process of demand-oriented workforce management, from forecasting via scheduling and optimisation right up to analysis and monitoring. Thus, InVision’s clients can fully concentrate on the deployment of their most valuable resource – their employees.

Visit InVision Software at Customer Contact Planning:

  • Where: Hilton Metropole in NEC in Birmingham
  • When: April 11th – 12th, 2011