The Top 25 Contact Centre Technology – InVision Excels With Demand-Oriented Workforce Management
InVision Software, one of the leading international providers of cloud-based workforce management (WFM) solutions, has reached an excellent fifth place in this year’s Call Centre Helper reader’s choice awards. InVision’s WFM solution appears in Call Centre Helper’s Top 25 Contact Centre Technology list, the most impartial of all contact centre technology awards.
During August, readers of Call Centre Helper had the opportunity to cast their votes for nominated companies and their products, covering a wide range of different contact centre technologies. More than 370 people took part in this poll. Based on the number of votes that each product received, the ranking of each solution was determined. “The Call Centre Helper technology awards are the only awards that are voted by our readers”, explains Jonty Pearce, editor of Call Centre Helper. “What impressed our readers with the InVision solution was the multi-site planning functionalities, the ability to deal with agent requests and the back-up support from the company.”
The software solutions of InVision enable companies to optimise their staff planning and scheduling processes in order to reduce personnel costs, increase productivity and improve employee satisfaction. Customers are now able to use InVision’s products as Software as a Service (SaaS), without initial investment in expensive hardware or software. The new SaaS offering injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as £9 per agent per month. As a cloud solution, injixo wfm can be used via the internet, which means that there is no need for heavy IT implementation projects. Regardless of the size and number of agents in a contact centre, injixo wfm supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution covers the entire cycle of workforce management – from forecasting demand via scheduling and optimisation to intraday management, monitoring and reporting.