30. März 2011

Stratégie Clients – Seca in Paris: InVision Presents State-of-the-art WFM for Contact Centres

InVision Software, one of the leading international suppliers of solutions for contact centre workforce management (WFM), is presenting its current product portfolio at Stratégie Clients – Seca. From April 5th to 7th, visitors of Paris Expo have the opportunity to discuss with InVision’s workforce management experts, finding solutions for demand-oriented agent scheduling to meet the individual challenges in their call centres.

The software solutions by InVisio are easy-to-use, web-based and support the whole process of demand-oriented workforce management in contact centres – all the way from forecasting to scheduling, optimisation, time management and monitoring. The software holds a unique, patented technology for demand-oriented planning of multi-skill environments. This enables multi-activity scheduling that generates fully optimised rosters in a single step and in a fraction of the time of other systems. Planners can create requirement-driven and optimised schedules at the push of a button while meeting all scheduling constraints, such as relevant legislation, local agreements and contracts of individual employees as well as work-life balance guidelines. The software module AutoScheduler performs the entire scheduling and optimisation process in a single step, starting from the long-term assignment of working hours per day all the way to defining individual activities to be performed within the course of a day.

Now, companies can use this multi award-winning workforce management solution as Software as a Service (SaaS) – without initial investment in software or hardware and without a complicated implementation project. The users only need a web browser to optimise the use of their company’s most valuable resource – their employees – in an efficient and cost-effective manner. Whether for a contact centre with under 100 agents or a service centre for large outsourcing service providers with several thousand agents: InVision’s software solutions support the whole process of demand-oriented workforce management – from forecasting via scheduling and optimisation right up to controlling.

Visit InVision Software at Stratégie Clients – Seca 2011:

  • Where: Hall 1, Stand F 37, Paris Expo, Porte de Versailles, Paris
  • When: From April 5th to 7th, 2011