31. Januar 2012

Staffing Challenges and Strategies for Small and Medium Size Call Centres – Webinar by InVision

On Thursday, 9th February 2012, at 1:00pm, InVision Software, a leading international provider of cloud-based workforce management (WFM) solutions for contact centres, is presenting a free webinar on www.callcentrehelper.com: “Staffing Challenges and Strategies for Today’s Small and Medium Size Call Centres”. Jonty Pearce, editor at Call Centre Helper, Penny Reynolds, founding partner of The Call Center School, and Chris Dealy, Sales Director at InVision Software, will outline challenges and strategies for smaller call centres from a workforce efficiency standpoint.

Just as SMEs (small to medium size enterprises) are a major driver of the UK economy, small to medium size operations (up to 100 agents) represent the vast majority of call centres in the UK and elsewhere. These call centres, by virtue of their size, have some unique advantages over their bigger counterparts, but also have some serious challenges when it comes to workforce planningand management. It is a fallacy to believe that small equals simple.

Attendees of this interactive webcast will learn strategies that enable smaller centres to make the most of their personnel and how vendors are adapting their technologies to enable these centres to cost-justify the tools and resources that historically could only be afforded by bigger call centres.

To sign up for the free webinar “Staffing Challenges and Strategies for Today’s Small and Medium Size Call Centres” please register here: Free Webinar@callcentrehelper.com.