23. November 2010

Service-Oriented Workforce Management from InVision at Relación Cliente + Call Center in 2010

InVision Software, one of the leading international providers of solutions for enterprise-wide workforce management (WFM), is appearing as an exhibitor at the Spanish Relación Cliente + Call Center trade fair, the most important contact centre event for Spain and Portugal. The event focuses on themes such as loyalty, e-commerce, client 2.0, web awareness, business intelligence and social networking. In keeping with these themes, InVision will present its workforce management solution for staff planning in contact centres. InVision Enterprise WFM helps planners to schedule staff in ways that take into consideration the interests of clients and also staff.

The challenges faced in contact centres do not just lie in the quick and successful answering of calls. In particular, when clients also have access to other means of communication, such as email and fax, scheduling staff in contact centres becomes even more difficult. This is particularly the case when time-critical queries must be processed.

InVision’s workforce management solutionis capable of mastering these challenges. InVision Enterprise WFMenables companies to schedule their staff at the right time and in the right place. The software solution from InVision also considers the different work processes and legal constraints in staff scheduling.The workforce management solution from InVision is also web-based and can be integrated into various IT environments. A detailed forecast enables the efficient creation of service-orientated scheduling.

Visit InVision Software at Relación Cliente + Call Center:

  • On 1st and 2nd December 2010, IFEMA Madrid, North Congress Centre Madrid, Salón Profesional, Stand B8.