25. Mai 2011

NECCF Annual Vendor Expo in USA: InVision Presents Innovative Cloud Solution for Contact Centre WFM

InVision Software, one of the world’s leading providers of cloud-based workforce management (WFM) presents its new cloud solution iwfm.com at the NECCF (NorthEast Contact Center Forum) conference and exhibition. The NECCF Annual Vendor Expo is taking place for the 10th time this year on June 7, 2011 in Foxboro, Massachusetts. Those interested can learn everything about InVision’s innovative approach to WFM during the exhibition.

iwfm.com is a completely web-based cloud solution which offers all workforce management functions from as little as £9 per agent per month. With the introduction of the new cloud offering, companies can use InVision’s multi-award-winning workforce management solution without needing to invest in expensive hardware and software in advance. iwfm.com can be used with all current web browsers and is available now without a lengthy introductory process.

Regardless of the size and number of agents in a contact centre, iwfm.com supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution includes the whole process of workforce management – from forecasting demand via personnel deployment planning and optimisation through intraday management. InVision customers can give their full attention to the deployment of their most valuable resource – their employees.

Visit InVision Software at the NECCF Annual Vendor Expo:

  • Where: Gillette Stadium, One Patriot Place, Foxboro, Massachusetts (US)
  • When: June 7th, 2011