28. Januar 2010

InVision Receives Product of the Year Award Presented by Customer Interaction Solutions Magazine

InVision Software, a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution InVision Enterprise WFM has received a Product of the Year Award for the second year in a row from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.

InVision Enterprise WFM supports the whole demand-oriented workforce management process of contact centres – all the way from forecasting to scheduling, optimisation, time management and monitoring. Planners are enabled to set up fully automated, demand-oriented and optimised schedules taking into account individually definable guidelines or rules. “Using our software, contact centres will achieve greater efficiency as well as a reduction in costs in the short term by planning consequently in accordance with the actual demand,” explains Peter Bollenbeck, CEO of InVision Software. “It is a great compliment to be awarded with the 2009 Product of the Year Award as this confirms our excellence in workforce management for contact centers. Everybody at InVision is working hard to deliver robust and innovative software solutions that continue to meet the demands of our customers and offer a quick return on investment.”

The system also allows for employee involvement in the planning process, increasing motivation considerably. InVision Enterprise WFM holds a patent pending technology for the demand-oriented scheduling of agents in multi-skill environments. Due to the fact that the sophisticated technology behind this is not based on the generally applied ACD (Automatic Call Distribution) routing logic, a considerable amount of time can be saved.

“I am pleased to honour InVision Software for its hard work and success. The software InVision Enterprise WFM has demonstrated excellence in contact centre technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honouring innovative companies for their contributions in advancing technologies and application refinements,” he added.

The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com. For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.