8. Januar 2009

InVision Receives 2008 Product of the Year Award by Customer Interaction Solutions® Magazine

InVision Software, a world-leading supplier of enterprise-wide workforce management (WFM) solutions, announced today that its software solution InVision Enterprise WFM has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.

“The modular architecture of our web-based software solution supports the whole demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimisation, time management and monitoring. It enables planners to optimise staffing by creating schedules that at all times conform to the actual requirement. At the same time, it helps users to observe all relevant legislation, local agreements and the contracts of individual employees,” explains Peter, Bollenbeck, CEO of InVision Software. “The CIS award is a compliment to the entire team at InVision working very hard to deliver robust and innovative workforce management solutions that offer a quick return on investment and continue to meet the demands of our customers.”

InVision Enterprise WFM is highly flexible and applicable in any sized contact centres. It is just as suited for scheduling 70 agents as it is for reducing personnel costs and increasing productivity when planning hundreds of thousands of employees globally. Thanks to its open interfaces, the solution can be integrated smoothly into existing IT environments and connected to numerous external systems. Furthermore, it allows for employee involvement in the planning process via the module ‘Infothek’. InVision Enterprise WFM holds a unique, patent pending technology for demand-oriented planning of multi-skill environments. Due to the fact that the sophisticated technology behind this is not based on the generally applied ACD (Automatic Call Distribution) routing logic, a considerable amount of time can be saved.

“I am pleased to honour InVision Software for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact centre experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognised the companies which demonstrate excellence in technological advancement and application refinements.”

The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine (www.cismag.com). For more information about the Customer Interaction Solutions’ 2008 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.