18. Mai 2010

InVision Software Expands Reseller Network with NEC Unified Solutions

NEC Unified Solutions, a 100 percent subsidiary of NEC, a leading global provider of broadband, mobile network and IT solutions, will become an authorised reseller of InVision Software, a leading international provider of enterprise-wide workforce management solutions. The software CC Pro from Contact Center Solutions, a special business unit of NEC Unified Solutions, is a fully customised solution based on already developed and proven software modules combined with individual scripts and functionality. The portfolio will now be offered on the Benelux market together with the software solution InVision Enterprise WFM.

Wim Pullens, Manager Marketing & Sales Contact Center Solutions at NEC Unified Solutions, Hilversum (Netherlands), is pleased to form a synergistic relationship with InVision: “The software InVision Enterprise WFM from InVision Software is fully integrated with CC Pro, the multi channel solution of NEC. Thus, it provides contact centres with a WFM tool that enables exceptional customer service and supports organisational efficiency. Through the partnership with InVision, we now deliver to our customers the next step in optimising their contact centre operation.”

InVision Enterprise WFM, the web-based software solution for enterprise-wide workforce management, allows the staff planner to optimise staffing by creating schedules that at all times conform to the actual staffing requirements while observing all relevant legislation, local agreements and the contracts of individual employees – including work/life balance guidelines. Furthermore, it allows for employee ‘self-service’ involvement in the planning process via its employee web portal ‘Infothek’. Its modular architecture supports the entire process of demand-oriented workforce management – from forecasting, scheduling and optimisation, to integrated time management, monitoring and reporting. The software is highly flexible and applicable in all industries and all sizes of companies. Thanks to its open interfaces, it can be seamlessly integrated into existing IT environments and connected to numerous external systems.