23. Mai 2005

InVision Software Exhibits at the EuroCIS Trade Fair for the First Time

From 6th to 8th May, Europe’s biggest IT market for trade, EuroCIS opens its doors.  Here, InVision Software AG, leading provider of workforce management systems in the fields of customer contact and customer service centers, will present their staff planning system for the first time to a diverse trade fair audience. 

Optimum staff planning is not only of importance to customer service by telephone, but also direct contact with the customer. In particular, discussions about flexible opening times and lack of customer focus demonstrate the important role played by staff planning which is tailor-made to customer flows, in the success of a company. “However, strategic staff planning is often overlooked as the crucial key to success in commerce“, describes Günter Dicks, Business Development Manager at InVision, of great value to many small and medium sized commercial enterprises, in terms of staff planning.

A software-supported approach helps staff planners to organize employee scheduling around the flows of customers, and to adapt to the current requirement. The Staff Planning System from InVision is a modular solution for requirement based staff planning. It contains requirement and capacity scheduling, shift and staff planning, reporting as well as modules designed to integrate the employees into the scheduling process. As a purely web-based application, the staff planning software is particularly suited to companies with an affiliated structure.

EuroCIS is the biggest international trade fair for communication, information and safety technology in the commercial sector. It is an integral part of the EuroShop and takes place every three years in Düsseldorf. This year, approximately 200 national and international companies are exhibiting, and more than 6,000 specialist visitors are expected.