13. Oktober 2011

InVision Software Debuts at “2011 Istanbul Call Centre Expo“

InVision Software, a leading international provider of cloud-based workforce management (WFM) solutions for contact centres, will present its WFM solutions to Turkey’s contact centre industry for the first time at this year’s Istanbul Call Centre Expo. For the seventh consecutive year, the Istanbul Call Centre Expo takes place on October 25th and 26th, 2011, at the Lutfi Kirdar Convention & Exhibition Center, Istanbul.

Turkey plays an increasingly important role in the global contact centre industry. Currently, more than 1,000 call centres are operating in Turkey, employing around 50,000 people. Experts predict that the Turkish call centre market will grow by 17 per cent in 2011, and during the next five years growth is predicted to reach 18 per cent as an annual average. InVision has realised the increasing importance of the Turkish call centre industry and will contribute towards its development. It is more important than ever for contact centres in this region to implement state-of-the-art technology solutions that are easy and fast to deploy while delivering a quick return on investment. With a continuously growing workforce, it is crucial to use a professional solution for optimising staff schedules in contact centres.

With the injixo wfm cloud offering, companies can now also use InVision’s multi-award-winning workforce management solution without having to invest in expensive hardware and software in advance. injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as £9 per agent per month. It can be used via internet access, and is now available without a lengthy introductory process. Regardless of the size and number of agents in a contact centre, injixo wfm supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution includes the entire process of workforce management – from forecasting demand via personnel deployment planning and optimisation through intraday management.

InVision Software at 2011 Istanbul Call Centre Expo:

  • Where: Lutfi Kirdar Convention & Exhibition Center, Istanbul (Turkey)
  • When: October 25th – 26th, 2011