InVision Software and HigherGround Form Strategic Alliance
HigherGround, Inc., a software developer of call recording, data integration, and business intelligence tools, and InVision Software, Inc., a leading international provider of solutions for enterprise-wide workforce management, announced that the two companies have just formed a strategic partnership.
InVision Enterprise WFM is a web-based software solution that supports the whole process of demand-oriented workforce management in contact centers – from forecasting to scheduling, optimization, and time management. HigherGround’s Fusion Series 7™ suite of call recording and quality assurance solutions improves agent performance, enhances the customer experience, and assists contact centers with their compliance and risk management activities.
“Teaming with InVision continues our corporate strategy of providing our customers with superior quality and best-in-class innovations,” said Jim Ballard, Vice-President of Sales for HigherGround, Inc. “The Enterprise WFM solution developed by InVision is the most robust and feature-rich workforce management solution that I have seen in our industry.”
The two organizations have previously worked together on implementations with several mutual clients. This technology partnership expands upon the existing referral agreement between the two organizations and will provide a seamless integration between their call recording and workforce management software applications.
“Forming a strategic alliance between two stable, well-respected companies will benefit our customers by providing them with a combined offering of impressive performance optimization solutions that are reliable and easy-to-use,” stated Peter Bollenbeck, CEO of InVision Software.
About InVision Software
InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimize their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs 200 WFM specialists and has offices across Europe, North America, and South Africa. InVision Software AG (IVX) is listed in the Prime Standard Segment of the Frankfurt Stock Exchange. Among InVision’s clients are numerous international blue chip companies, such as ABN Amro, Allianz, BMW, Deutsche Telekom, IKEA, Sky and Vodafone.