InVision Receives “Positive” Rating in Leading Analyst Firm's Contact Center WFM MarketScope Report
InVision Software AG received a “Positive” rating in the recent Gartner report “MarketScope Contact Center Workforce Management 2007”*. The Gartner report provides an overview of the global market for contact center workforce management (WFM) solutions, and it rates WFM solutions vendors based on specific evaluations performed according to different criteria predefined by Gartner. Workforce management solutions facilitate optimised and demand-oriented staff scheduling. InVision was one of 13 vendors evaluated for the report. Gartner considers companies receiving a “Positive” rating to “demonstrate strength in specific areas, but is largely optimistic” and recommends that existing customers “continue incremental investments” while potential customers “put these vendors on a shortlist of tactical alternatives”.
“In my opinion, InVision’s “Positive” rating in Gartner’s MarketScope confirms our position as an established and at the same time rapidly growing WFM solutions provider with a large and demand-oriented range of products”, says Peter Bollenbeck, CEO of InVision Software AG. “Furthermore, I also believe it underscores the high capacity and performance of the InVision Enterprise WFM (iWFM) product and our strong penetration of the European market with a firm base in the German-speaking countries. By focussing on our internationalisation strategy, on the ongoing expansion of our sales and service departments and on continued development of our InVision Enterprise WFM product portfolio, we are well equipped to take on future challenges in the market.”
According to the Gartner report, “The workforce management marketplace is mature and proven. A combination of first-time interest from smaller contact centers and reinvestment from larger contact centers looking to embrace recent functional and technical enhancements is fueling healthy growth by the vendors in this segment.” The evaluation itself focussed on the following: product, overall viability, customer experience, product strategy and geographic strategy.