International Financial Services Provider Places Major Order for Workforce Management Solution
After the successful completion of a pilot, InVision Software AG (ISIN: DE0005859698), one of the leading international providers of solutions for enterprise-wide workforce management, received the commitment to move forward with deployment from an international financial services provider. The project is valued in excess of a million US dollars. More than 2,000 service center agents working at six globally located sites will be scheduled efficiently on a local basis with the support of the workforce management solution InVision Enterprise WFM. The ordering party expects to achieve an improvement of its customer service by optimizing the employees’ planning process and aims to benefit from the reduction of over- and understaffing as well as from the increase in service level fulfilment which is crucial for its business.
The selection process included an extensive evaluation of available workforce management systems corresponding to the client’s requirements. Vital for the decision in favour of InVision’s software solution was the successful completion of a pilot implementation at a service center engaging 100 agents. In the course of this pilot, performance, functionality and the feature portfolio of the solution were under close scrutiny. The obtained results proved the solution eminently powerful in calculating optimized staff schedules according to the company’s needs.