11. September 2007

InVision expands in North America – Strong interest shown in the company at the ACCE industry event

  • Two new offices opened in Texas and Georgia
  • Significant interest in InVision’s solutions at the Annual Call Center Exhibition in San Diego

InVision Software AG has two new offices in the North American market as of the start of September: alongside the main office of the wholly owned subsidiary, InVision Software, Inc., which opened in Chicago, Illinois, in early 2005, InVision now has its own branches in Atlanta, Georgia, and in Dallas, Texas. The crucial importance of the US market for suppliers of workforce management (WFM) solutions was made amply clear at the Annual Call Center Exhibition (ACCE), which closes tomorrow in San Diego, California. Right from the start of the very first day of this industry event, the InVision stand proved popular with industry professionals, who were extremely interested in the company’s WFM solutions.

This is the third year in a row that InVision has taken part in the ACCE, an event no company in the call centre business can afford to miss. The USA represents a very important market for InVision: analyses and reports indicate that North America possesses with 68 per cent by far the largest market share of call centres’ WFM needs*. Peter Bollenbeck, CEO of InVision Software AG, says, “Our activities in the USA are really getting going. Now that our first projects for US companies have been successfully implemented, we are raising our investment in this market in order to increase the pace of our development still further. Opening new offices in Atlanta and Dallas and recruiting specialists with insider knowledge and market know-how is just the start.”

Craig R. Shambaugh started with InVision in May 2007 and is now the manager of all of the company’s three US offices. Possessing wide-ranging management experience, he has been involved in the USA’s call centre industry for over twenty years. He was a long-time associate of Rockwell FirstPoint Contact, a provider of automatic call distribution (ACD) solutions which was taken over in 2004 by Concerto Software, a company specialising in customer interaction management. One year later, Concerto was renamed Aspect Software after further fusions. Together with his team in the US, Shambaugh will now apply the knowledge gained from his years of experience to InVision’s expansion. The US subsidiary’s focus is not only on the call and service centre sectors, but above all on the enterprise-wide use of workforce management solutions in all kinds of services, from retail, transport and logistics to healthcare and the public sector.