1. Juni 2011

InVision Acquires The Call Center School (USA): Extension of Cloud Strategy by Offering E-Learning


InVision Software AG (ISIN: DE0005859698), a world-leading provider of cloud-based workforce management, announced today that its North-American subsidiary has acquired the industry-leading, US-based training and education company The Call Center School LLC. Both parties agreed not to disclose the purchasing price. In the course of the acquisition, The Call Center School, including all employees, will be entirely incorporated into InVision USA. Both founding partners, Penny Reynolds and Margaret Klenke, have more than 20 years of experience in the contact centre industry. In future, they will take on management positions within the Company.

The Call Center School (TCCS) was founded in 2001 and is based in Nashville, Tennessee (USA). The organisation specialises in professional development of call centre professionals. Within the next 12 months, the TCCS training programme will be integrated into the internationally available product portfolio of the InVision Group. In the context of the transition of InVision’s business model to cloud computing, especially the eLearning offering of TCCS will become an important component of the entire training programme. The Call Center School will remain as brand name within the InVision Group.