1. April 2014

InVision Introduces New Workforce Management Solutions at the Stratégie Clients Trade Show in Paris

At this year’s Stratégie Clients trade show in Paris, workforce management specialist, InVision, will present two of its very latest innovations for contact centres: injixo Forecast, enabling automated creation of accurate workload forecasts, and injixo Me, InVision’s new mobile agent portal. Visitors of the Stratégie Clients trade show, taking place from 8th to 10th April 2014 at the Parc des Expositions, Porte de Versailles in Paris, will have the opportunity to experience the new products at the InVision Stand, P15, in Hall 7.1.

Everyday, vast amounts of data are processed in call centres, to forecast the expected workload. In order to obtain accurate forecasting results, which correspond to the actual situation as closely as possible, many individual steps must be performed. This effort is usually completed manually in most systems. The process requires huge control and processing efforts on the imported data material, and is very time-consuming and labour-intensive. For planners, the injixo Forecast cloud solution reduces these efforts to a minimum as the system performs these steps automatically. injixo Forecast not only processes historic data but also current, newly generated data that is permanently entered into the system in real time. Deviations from target/actual comparisons, outliers and exceptions are clearly plotted and included directly in subsequent calculations after being solved. Thus, the system becomes increasingly intelligent and the forecast quality is improved automatically.

The new injixo Me employee portal helps agents to organise their shifts and schedules. injixo Me is available for both desktop and mobile devices, such as smartphones and tablets, ensuring that agents can manage their schedules anytime and anywhere. This innovative cloud application provides all of the functionality necessary for employee-oriented workforce management, such as shift schedule overviews, selection of preferred working hours, change of shifts, leave management and time recording. Agents can access the dashboard easily, clearly displaying all essential information. Additionally, all important data can be transferred to local calendar applications such as Outlook or iCal.

Both injixo Forecast and injixo Me are cloud-based solutions for demand-oriented and efficient workforce management. All InVision cloud customers who currently use injixo WFM for their staff scheduling have free and direct access to both new features. InVision’s licence customers, that have a valid maintenance agreement for InVision WFM, can also benefit from these innovations via the cloud - at no additional cost. 

Have a look at InVision’s new solutions live at Stratégie Clients 2014 and be inspired by the innovative features on offer: 

  • Where: Hall 7.1, Stand P15, Paris Expo, Porte de Versailles, Paris (France)
  • When: 8th - 10th April 2014, 9:00 am - 6:00 pm