6. Oktober 2008

InVision Enterprise WFM Now Rated “Avaya Compliant”

  • InVision Software’s workforce management application is compatible with key Avaya contact centre solutions 
  • Helps contact centres balance excellent customer service with efficiency and cost

InVision Software, a world-leading supplier of enterprise-wide workforce management solutions, today announced that its InVision Enterprise WFM is compliant with key contact centre solutions from Avaya, a leading global provider of business communications applications, systems and services.

InVision Enterprise WFM helps businesses to reduce personnel costs, increase productivity, improve employee satisfaction and to boost revenue by leveraging better customer service. The solution allows the staff planner to optimise staffing by creating schedules that at all times conform to the actual requirement. At the same time, it helps users to observe all relevant legislation, local agreements and the contracts of individual employees. Its modular architecture supports the whole of the demand-oriented workforce management process that goes all the way from forecasting to scheduling, optimisation, time management and monitoring. The application is now compliance-tested by Avaya for compatibility with Avaya Call Management System.

“InVision Enterprise WFM is a perfect match for Avaya Call Management System,” said Peter Bollenbeck, CEO of InVision Software. “Avaya certification ensures our common customers the peace of mind that their InVision workforce management solution will integrate seamlessly within their existing Avaya environment to help them achieve demand-oriented and customer-centric agent scheduling.”

InVision Software is a member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, InVision Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like InVision Software who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”