27. März 2013

InVision at the “2013 Stratégie Clients” Tradeshow in Paris: Cost-effective WFM Solutions

Stratégie Clients, the leading event for contact centre and customer relationship management in France, will take place from 16th to 18th April 2013 in Paris at the Parc des Expositions, Porte de Versailles. Visitors of the InVision stand (C32 in hall 2.2) will have the opportunity to experience the cutting-edge workforce management solutions of InVision, particularly the new cost-effective cloud-based solution injixo WFM, as well as the skilled training programme for contact centre professionals provided by The Call Center School, an InVision brand.

The software solutions by InVision are easy-to-use, web-based and support the whole process of demand-oriented workforce management in contact centres – from forecasting to scheduling, optimisation, time management and monitoring. The software holds a unique, patented technology for demand-oriented planning of multi-skill environments. This enables multi-activity scheduling that generates fully optimised rosters in a single step and in a fraction of the time compared to other systems. Planners can create requirement-driven and optimised schedules, also for multiple sites, at the push of a button, while meeting all scheduling constraints such as relevant legislation, local agreements and contracts of individual employees, as well as work-life balanceguidelines. The AutoScheduler software module performs the entire scheduling and optimisation process in a single step, starting from the long-term assignment of working hours per day, through to defining individual activities to be performed within the course of a day.

Now, companies can use this multi award-winning workforce management solution as Software as a Service (SaaS) – for a simple, all-inclusive monthly subscription of €/£9 per user, plus a nominal setup and training fee. There is no need for capital investment in software or hardware, or for heavy IT implementation projects. injixo WFM includes industry-leading provisions for data security, and high uptime is guaranteed. Companies only need a web browser to access a ‘tier one’ WFM solution at low cost and zero risk.

Cloud WFM is opening up the power of workforce managementto a wider community than ever before, and it is vital that powerful WFM tools are backed up with training and education in best practices. The Call Center School, part of the InVision Group, offers a comprehensive curriculum of training, including Frontline Fundamentals, Supervision, Operations, Quality Assurance, Sales, Surveying and Workforce Management. The Call Center School delivers via the classroom, web seminars and self-paced e-learning, and also offers licensing of training content for in-house use and consulting services.

Visit InVision at Stratégie Clients 2013:

  • Where: Hall 2.2, Stand C 32, Paris Expo, Porte de Versailles, Paris
  • When: 16th - 18th April 2013, 9am – 6pm