22. März 2010

Infratel Is Authorised Partner of InVision in Selling Workforce Management Solutions in Russia

Infratel, an international developer and provider of solutions for organising call centres, is a new authorised distribution partner of InVision Software, a leading international provider of enterprise-wide workforce management solutions. Along with its own solutions, Infratel will sell the software solution InVision Enterprise WFM on the Russian market.

„Thanks to collaboration with Infratel, we have won a recognised and proficient distribution partner for the Russian market“, says Peter Bollenbeck, CEO of InVision Software. „Especially small and medium-sized call centres are currently showing an increasing demand for professional workforce management solutions. By expanding our solutions offering for call centres with InVision Enterprise WFM we are going to support the Russian clients to reach higher service levels and thus to gain additional competitive advantages in the battle for customers“, explains Boris Gorodetsky, CEO of Contact Technologies Ltd, exclusive partner of Infratel in Russia and CIS.

InVision Enterprise WFM, the web-based software solution for enterprise-wide workforce management, allows the staff planner to optimise staffing by creating schedules that at all times conform as closely as possible to the actual requirement. At the same time, it helps users to observe all relevant legislation, local agreements and the contracts of individual employees – including work/life balance guidelines. Furthermore, it allows for employee involvement in the planning process via its employee web portal ‘Infothek’.

Its modular architecture supports the entire process of demand-oriented workforce management – from forecasting, scheduling and optimisation, to integrated time management, monitoring and controlling. The software is highly flexible and applicable in all industries and all sized companies. Thanks to its open interfaces, it can be integrated smoothly into existing IT environments and connected to numerous external systems.