8. Mai 2012

Improving Forecast Accuracy – Free Call Centre Webinar by InVision Software

On Thursday, 17th May 2012, at 1:00pm GMT, InVision Software is presenting the free webinar “Improving Forecast Accuracy” on www.callcentrehelper.com. Jonty Pearce, editor at Call Centre Helper, Maggie Klenke, founding partner of The Call Center School, and Chris Dealy, Sales Director at InVision Software, will explain how contact centre managers and planners can ensure that their forecasts are as accurate as possible.

Trying to match the volumes of calls with the levels of staff is a tough job. But the basis of any good staffing planis an accurate workload forecast. The purpose of the forecast is to predict workload in order to get the right number of staff in place to handle it. Attendees of this interactive webcast will learn about the factors that impact forecast accuracy and which forecasting featuresin workforce management systems are key to success. Furthermore, the panellists will present hands-on techniques that help to improve contact centre forecasts and will outline effective methods to deal with marketing campaigns as well as with exceptional incidents.

To sign up for the free webinar “Improving Forecast Accuracy” please register here:
Free Webinar@callcentrehelper.com