23. Juni 2010

Free Webinar Presented by InVision Software: Social Networking and the Contact Centre

InVision Software, a leading international provider of contact centre workforce management solutions, invites contact centre managers, operations executives as well as workforce and forecasting managers to attend the free webcast ‘Social Networking and the Contact Centre’. The webcast will feature panelists from InVision Software, Call Centre Helper and Brainfood Training which will focus on how companies can build Social Networking into their contact centre strategy.

The explosive growth of social networking is forcing enterprises to change how they interact with their customers, prospects, partners and investors. The telephone remains the primary communication tool between businesses and their customers. However, as Generation Y’ers and Millennials take their rightful place as leading consumers, they are showing a preference for communication channels such as SMS, chat, e-mail and social networking.

The topics which will be addressed within the one-hour presentation include an overview of social media and social networking, a review of the emerging channels and when they are expected to become essential to leading verticals such as financial services, telecommunication, retail and government. Moreover, the webinar will deal with the impact of social networking on contact centre operations and technology, best practices for forecasting & scheduling in a multi-channel contact centre. The panelists will also show how to do multi-activity scheduling in a multi-channel environment and identify ways to involve agents and improve their work/life balance in the era of social networking.

  • Free webcast “Social Networking and the Contact Centre”, presented by InVision Software on Thursday, June 24th, 1.00pm

  • Panelists:

    • Jonty Pearce, Editor, Call Centre Helper 
    • Martin Hill-Wilson, Director, Brainfood Training 
    • Chris Dealy, Sales Director, Northern Europe at InVision Software
  • To access the webcast, please register at Free Webinar@callcentrehelper.com.