Call4Cruise Chooses InVision’s Solution to Manage Workforce
Call4Cruise has chosen the solution to optimise the deployment times of service staff in order to improve the service level. The solution contains several modules that are specifically designed to provide an exact forecast of the staff requirement, facilitate personnel planning and scheduling, and simplify effective monitoring. Employees can view their schedules online, trade shifts, and sign up for vacation days using an intranet application.
Call4Cruise processes a great number of general and reservation requests for AIDA and Costa cruises. The call centre is a point of contact for both travel agencies and direct customers. Its core responsibilities include booking, consultation, and travel reservations.