25. September 2013

Call Centre Customer Management Expo 2013: Cloud-based WFM with Smartphone/Tablet User Interface

At this year’s Call Centre & Customer Management Expo, taking place on Wednesday and Thursday, 2nd and 3rd October 2013, in National Hall, London Olympia, injixo (stand H60) will present the latest developments to the injixo WFM cloud solution, as well as the fully reissued e-learning programme of The Call Center School. Like injixo, The Call Center School is a brand of InVision, a world leader in contact centre workforce management (WFM) solutions.

Visitors to Call Centre Expo 2013 can see a live demonstration of injixo WFM on stand H60 – including a number of innovative new features such as the fully automatic forecast functionality as well as the new smartphone- and tablet-friendly agent portal. With the injixo WFM cloud offering, InVision enables companies to use its multi award-winning workforce management solution for a simple, all-inclusive monthly subscription of £/€9 per user, plus a nominal setup and training fee. There is no need for capital investment in software or hardware and there is no need for heavy IT implementation projects. As released, updates are instantly available with zero effort on the customer’s part. injixo WFM includes industry-leading provisions for data security and high uptime is guaranteed. Companies only need a web browser to access a ‘tier one’ WFM solution at low cost and zero risk. All visitors are invited to enter the free injixo prize draw at stand H60 to win an Apple iPad and free implementation of injixo WFM.

In addition, injixo will showcase the extensively updated release of The Call Center School’s e-learning programme. At the injixo stand, visitors will have the opportunity to take a look at the advanced e-learning courses covering Frontline Fundamentals, Supervision, Operations, Quality Assurance, Sales, Surveying and Workforce Management. The Call Center School’s learning offerings are the market-leading training materials in the US, and at present, the entire e-learning curriculum comprises more than 75 hours of training that is provided in more than 150 modules. Using this comprehensive and currently unrivalled educational portfolio, contact centres can obtain a complete advanced training programme from a single source. The cutting-edge training has been fully revised both in content and technology, and the modules now offer interactive control and learning elements that increase motivation and make learning fun. Visitors of stand H60 can enter the free prize draw to win an e-learning course of their choice and a free copy of The Call Center’s School e-book “The Power of One”.

Visit injixo at Call Centre & Customer Management Expo 2013:

  • Where: H60, National Hall, London Olympia, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX
  • When: 2nd - 3rd October 2013, 9:30 am – 5 pm