11. April 2013

2013 Customer Strategy and Planning Conference: injixo Showcases Cloud-based Contact Centre Services

This year’s Customer Strategy and Planning conference will take place from 29th to 30th April 2013 at the Chesford Grange Hotel in Warwickshire. This annual conference of the Professional Planning Forum offers a rich mix of call centre management topics and provides two full days of case study presentations, keynote speeches, workshops and discussion panels. Visitors to the expo area of the conference will have the opportunity for a live demonstration of the injixo cloud offering.

injixo WFM is a feature-rich true cloud workforce management solution that does not require upfront capital investment in expensive software licences and servers. It is easily accessed via a web browser and can be used without a lengthy start-up process. injixo WFM is offered at the price of £9 per user per month, and the user count can be temporarily scaled up when needed for seasonal peaks or campaigns. injixo WFM supports the entire WFM cycle, from requirement and capacity forecasting through single- and multi-skill schedule generation, on-the-day management, agent self-service, schedule adherence monitoring and comprehensive reporting functions.

injixo Learn provides various online training programmes for injixo WFM users as well as a comprehensive curriculum of courses powered by The Call Center School. Besides the e-learning classes that provide how-to instruction on all aspects of injixo WFM, injixo Learn offers a set of online training courses to fit the needs of personnel in all roles and at all levels in the contact centre: frontline staff, contact centre supervisors, workforce planners, quality specialists and contact centre executives.

injixo Community is a free service for all injixo users, providing the opportunity to get in touch with peers and to expand their professional network. Members can share and vote for ideas – including enhancements for injixo WFM and The Call Center School classes, make suggestions, post tips, give answers to previously raised questions and launch new discussion topics. The injixo Community also provides a host of articles and white papers about best practices for injixo WFM and resource planning generally.

The Customer Strategy and Planning conference is a subscriber-only event for members of the Professional Planning Forum. However injixo is able to offer free tickets for the first day to enable non-members to sample the conference. Contact Chris Dealy for more information: phone: +44 (0)1527 454086, email: chris.dealy@injixo.com.

Visit injixo at the 2013 Customer Strategy and Planning Conference:

  • Where: Chesford Grange Hotel, Kenilworth, Warwickshire CV8 2LD, United Kingdom
  • When: 29th – 30th April 2013, 8am – 5pm