25. September 2012

2012 Call Centre Customer Management Expo: Cloud Workforce Management from InVision

At this year’s Call Centre & Customer Management Expo, taking place on Tuesday, 2nd October, and Wednesday, 3rd October 2012, in the National Hall of the Olympia Exhibition Centre in London, InVision will showcase cloud-based workforce management (WFM) from £9. At stand H 60 visitors can see a live demonstration of the product injixo WFM.

With the injixo WFM cloud offering, InVision enables companies to use its multi award-winning workforce management solutionfor a simple, all-inclusive monthly subscription of £9 per user, plus a nominal setup and training fee. There is no need for capital investment in software or hardware and there is no need for heavy IT implementation projects. injixo WFM includes industry-leading provisions for data security and high uptime is guaranteed. Companies only need a web browser to access a ‘tier one’ WFM solution at low cost and zero risk.

Cloud WFM is opening up the power of workforce managementto a wider community than ever before and it is vital that powerful WFM tools are backed up with training and education in best practices. The Call Center School (TCCS), part of the InVision Group, offers a comprehensive curriculum of training, including Frontline Fundamentals, Supervision, Operations, Quality Assurance, Sales, Surveying and Workforce Management. TCCS delivers via the classroom, web seminars and self-paced e-learning, and also offers licensing of training content for in-house use and consulting services.

Visit InVision at the 2012 Call Centre & Customer Management Expo:

  • Where: National Hall, Stand H 60 (Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX)
  • When: 2nd - 3rd October 2012, 9am – 5pm