6. September 2011

2011 swiss contact day: InVision Presents Cloud Solution for Workforce Management in Contact Centres

InVision Software, one of the leading international providers of cloud-based workforce management (WFM) solutions for contact centres, will present its new cloud solution injixo wfm to the Swiss call centre industry for the first time at this year’s swiss contact day. For the sixth consecutive year, the swiss contact day takes place on September 15th, 2011, at the Allegro Grand Casino Kursaal Bern. Those interested can learn everything about InVision’s innovative approach to WFM during the event.

As an established player in the Swiss contact centre market, serving a variety of renowned customers, InVision knows the local requirements. With the introduction of the new cloud offering, companies can now also use InVision’s multi-award-winning workforce management solution without needing to invest in expensive hardware and software in advance. injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as £9 per agent per month. It can be used via internet access, and is now available without a lengthy introductory process.

Regardless of the size and number of agents in a contact centre, injixo wfm supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution includes the entire process of workforce management – from forecasting demand via personnel deployment planning and optimisation through intraday management. InVision customers can give their full attention to the deployment of their most valuable resource – their employees.

Visit InVision Software at the 2011 swiss contact day:

  • Where: Allegro Grand Casino Kursaal Bern, Kornhausstrasse 3, 3013 Bern
  • When: September 15th, 2011, 9am – 18pm