21. September 2011

2011 Forum Banca in Italy: InVision Presents Cloud Solution for WFM in Contact Centres

InVision Software, one of the leading international providers of cloud-based workforce management (WFM) solutions for contact centres, will present its new cloud solution injixo wfm to Italy’s banks and financial industries for the first time at this year’s Forum Banca. For the fourth consecutive year, the Forum Banca takes place on September 27th, 2011, at the Atahotel Executive, Milan. InVision is one of the Gold Sponsors of this event, and will give a presentation on challenges, solutions and best practices for optimised staff planning in contact centres.

In the session “CRM, Multichannel Management and Contact Centres at Banks”, at 9:40am, Giulio Schiona, Account Manager at InVision, will discuss how bank contact centres can achieve the best possible use of their resources, balance efficiency and productivity, and improve their service quality while controlling their costs. On the basis of a case study he will illustrate how InVision’s WFM solution can increase the performance of contact centres.

As an established player in the Italian contact centre market, serving a variety of renowned customers in banks and financial industries, InVision knows both local and industry-specific requirements. With the introduction of the new cloud offering, companies can now also use InVision’s multi-award-winning workforce management solution without needing to invest in expensive hardware and software in advance. injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as £9 per agent per month. It can be used via internet access, and is now available without a lengthy introductory process. Regardless of the size and number of agents in a contact centre, injixo wfm supports the optimised coverage of employee requirements by the automated creation of shift schedules. The solution includes the entire process of workforce management – from forecasting demand via personnel deployment planning and optimisation through intraday management.

Visit InVision Software at the 2011 Forum Banca:

  • Where: Atahotel Executive, Via Don Luigi Sturzo, 45, Milan (Italy)
  • When: September 27th, 2011, 8:30am – 6:00pm

Join the presentation of Giulio Schiona, in Room 1 (Session A) at 9:40am:

  • “Time is Money – Resource Planning and Management in Contact Centres”