Staffing scheduling in contact centers is a complex challenge due to the volatility of call volumes, different qualifications and employment contracts of the agents as well as various other influencing factors. For our algorithm, we are currently successfully using different heuristics from discrete optimization but are open to completely new approaches. Due to the microservice architecture of our cloud product we are free to choose tools and technologies.
You like what you’ve read? Then don’t hesitate and send us your application via the form down below! By the way: We’re more interested in you as person with all your experiences and previous projects than in a long list of qualifications. So, for now it’s sufficient to send us your CV and a cover letter would be nice, too. If you have any questions, take a look at our FAQs or contact our Talent Experience team, which is based in Germany, directly: