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Chicago Customer Success Manager

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InVision is a global software company on a mission to help our customers grow by delivering best-in-class services and support. Our products, injixo and The Call Center School, enable contact centers to efficiently schedule and continuously train their employees. As a member of injixo’s Customer Experience team, your primary goal is to ensure that our customers successfully use our award-winning, cloud workforce management solution. You will work closely with customers to build relationships, promote adoption, address issues, and identify new business opportunities. Our agile, non-hierarchical culture will enable you to develop your skills while working in a high performance team.

How you will contribute

  • Serve as a trusted advisor and build long-term relationships with our customers
  • Onboard new clients and ensure they achieve sustainable value with injixo as quickly as possible
  • Uncover workforce management problems of both existing and prospective customers
  • Develop, implement and demonstrate solutions to customers and prospects
  • Identify new revenue opportunities with our clients
  • Collaborate with our international teams to transform our users’ needs into new features and products
  • Contribute to our culture of constant iteration to improve the way we work

Customer Experience is at the heart of everything we do. If you have a passion for technology and enjoy helping others solve complex problems, we should talk.

What we offer

The opportunity to work full-time in our modern office in beautiful downtown Chicago. We provide the latest technology and an attractive benefits package including medical, dental, and retirement contributions. You will have dedicated time for learning and professional development in an environment that enables you to grow while making an impact.

You like what you’ve read? Then don’t hesitate and send us your application via the form down below! By the way: We’re more interested in you as person with all your experiences and previous projects than in a long list of qualifications. So, for now it’s sufficient to send us your CV and a cover letter would be nice, too. If you have any questions, take a look at our FAQs or contact us directly:

We would love to hear from you