September 27, 2011

State-of-the-Art WFM from InVision Showcased at 2011 Call Centre Customer Management Expo

InVision Software, a leading international provider of cloud-based workforce management (WFM) solutions for contact centres, is presenting its current product portfolio at this year’s Call Centre & Customer Management Expo, taking place on October 11th – 12th, 2011, for the first time in London. This industry event provides a comprehensive marketplace of more than 200 leading suppliers and is a must attend for all who have responsibility for the strategic or tactical operation of contact centres. At stand G 44 in the National Hall of the Olympia Exhibition Centre, visitors will have the opportunity to meet InVision’s workforce management experts and see how InVision can help meet the individual challenges in their contact centres.

InVision is unique in offering customers a range of options for purchasing and operating a WFM solution: Customers can make a one-off purchase of software licences, or they can purchase software licences with hosting provided by InVision Alternatively, contact centre clients can access the InVision WFM solution on a SaaS (Software as a Service) basis for a subscription fee of £9 per agent per month. This portfolio enables InVision to deliver a best-of-breed WFM solution in a commercial package which is completely aligned with the customer’s business model and IT policy.

With its new SaaS offering, InVision enables companies the use of its multi-award-winning workforce management solution without any initial investment in software or hardware. In this time of economic uncertainty and financial restraint, it is more important than ever for organisations to achieve ‘more with less’. InVision makes it possible for contact centres to achieve the efficiency gains of workforce management while avoiding capital expenditure and heavy IT implementation projects.

Visit InVision Software at the 2011 Call Centre & Customer Management Expo:

  • Where: National Hall, Stand G 44 (Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX)
  • When: October 11th – 12th, 2011, 9am – 5pm