April 08, 2011

InVision Software Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

InVision Software, one of the leading international suppliers of workforce management solutions for contact centres, announced today that its software solution has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices since 1982.

InVision’s software solution is easy-to-use, web-based and supports the whole process of demand-oriented workforce management in contact centres – all the way from forecasting to scheduling, optimisation, time management and monitoring. The software holds a unique, patented technology for demand-oriented planning of multi-skill environments. This enables multi-activity scheduling that generates fully optimised rosters in a single step and in a fraction of the time of other systems. Planners can create requirement-driven and optimised schedules at the push of a button while meeting all scheduling constraints, such as relevant legislation, local agreements and contracts of individual employees as well as work-life balance guidelines. The software module AutoScheduler performs the entire scheduling and optimisation process in a single step, starting from the long-term assignment of working hours per day all the way to defining individual activities to be performed within the course of a day.

Now, companies can use this multi award-winning workforce management solution as Software as a Service (SaaS) – without initial investment in software or hardware, and without a complicated implementation project. Whether for a contact centre with under 100 agents or a service centre for large outsourcing service providers with several thousand agents: The users only need a web browser to optimise the use of their company’s most valuable resource – their employees – in an efficient and cost-effective manner.

“InVision Software was granted a 2010 Product of the Year Award for its achievement in advancing contact centre technologies. InVision’s WFM solution has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honouring innovative companies for 13 years and InVision Software has earned its place with this distinguished honour.”