October 25, 2012

InVision at the German Industry Event “Erfolgreiches Contactcenter 2012”

The “Erfolgreiches Contactcenter 2012” industry conference takes place on 8th November 2012 at the Congress Park in Hanau, Germany. This year InVision is once again taking part as an exhibiting solutions provider. The event is recognised as a platform for dialogue between executives and managers responsible for contact centres, service, sales and marketing. Visitors of the InVision stand will find out how contact centres can concurrently realise optimisation and cost flexibility for their workforce management with the help of the cloud solution injixo WFM, and the accompanying skilled training programme which is powered by The Call Center School, part of the InVision Group.

Contact centre managers and IT executives are increasingly reaping benefits such as cost savings, high availability and instant scalability, by deploying cloud-based applications within their company. This introduces financial opportunities to implement professional systems, especially for small and medium-sized companies. With the injixo WFM cloud offering, contact centres can use InVision’s multi-award-winning workforce management (WFM) solution without having to make capital investments in expensive hardware and software licences in advance, and without engaging in heavy IT projects. injixo WFM is easily accessed via a web browser and can be used without a lengthy start-up process, for a low monthly user fee.

Implementation of a powerful WFM software solution, cloud-based or otherwise, is not the end of the story. It is just as important to empower planners and managers with the background knowledge and know-how that provides them with expertise in key WFM concepts and principles. InVision passionately believes that training and professional development are vital in securing rapid return on investment for new applications. This is why InVision not only provides several online training programmes for injixo WFM users, but also a comprehensive curriculum of courses powered by The Call Center School. Additionally, the injixo Community provides an industry network where call centre professionals can share their expertise online.

Visit InVision at the German industry event “Erfolgreiches Contactcenter 2012”:

  • Where: Congress Park Hanau, Schloßplatz 1, 63450 Hanau, Germany
  • When: 8th November 2012, 9:30 a.m. – 5 p.m.