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Chicago Customer Success Manager

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InVision is a global software company, and we are on a mission to help our customers grow by delivering best-in-class services and support. With our SaaS products, injixo and The Call Center School, we are enabling contact centers to efficiently schedule and continuously train their employees.

As a member of injixo’s Customer Experience team, it will be your primary goal to ensure that our customers use our award-winning cloud-based workforce management solution successfully. You will be actively involved with customers to build relationships, promote adoption, address issues, and identify new business opportunities.

When working in our Chicago office, you will get the start-up feel with tenured reliability. Our culture will enable you to develop your skills while working with high performance teams.

What we expect you to do

  • Onboard new customers and make sure they derive sustainable value from the product as quickly as possible
  • Actively iterate on our methodologies and procedures to improve the way we work
  • Serve as a Trusted Advisor and build long-term relationships within our customers
  • Dive deep into business-related workforce management problems of existing customers and prospects and develop appropriate solutions
  • Implement solutions and demo results to customers and prospects
  • Explore and identify new revenue opportunities with existing customers and prospects
  • Partner closely with international development teams to translate business needs and failure demand into new features for customers

If you have a passion for technology and your idea of Customer Experience is rooted in intrinsic motivation to help others find solutions to their challenges, we should talk.

What we offer

You will work full-time in our beautiful downtown Chicago office with lake view and equipped with the latest technology. We provide an attractive benefits package and weekly catered team lunches. We offer dedicated time for professional development and an environment that enables you to grow and make an impact.

Please include a cover letter explaining why you are a good candidate for InVision.

Mario Händler If you have any questions, check our FAQs, give us a call at this number +49 (0)211 78178155 or contact us directly:

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